:root{--bg: #f4f6f8;--surface: #ffffff;--surface-2: #f8fafc;--border: #e2e8f0;--border-strong: #cbd5e1;--text: #1e293b;--text-muted: #64748b;--text-subtle: #94a3b8;--primary: #1f6feb;--primary-hover: #1a5fcc;--primary-soft: #e8f0fe;--danger: #dc2626;--danger-soft: #fee2e2;--success: #16a34a;--warning: #d97706;--sidebar-bg: #0f172a;--sidebar-text: #cbd5e1;--sidebar-active: #1e293b;--radius: 8px;--radius-sm: 6px;--shadow: 0 1px 2px rgba(15, 23, 42, .06), 0 1px 3px rgba(15, 23, 42, .1);--shadow-lg: 0 10px 25px rgba(15, 23, 42, .15);--font: -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, Helvetica, Arial, sans-serif;--mono: ui-monospace, SFMono-Regular, "SF Mono", Menlo, Consolas, 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var(--border);text-transform:capitalize;margin-right:4px}.badge--sentiment{margin-left:6px;font-size:10px;border-color:transparent}.badge--sentiment-pos{background:#dcfce7;color:#166534}.badge--sentiment-neg{background:#fee2e2;color:#991b1b}.badge--sentiment-neu{background:#f1f5f9;color:#475569}.badge--sentiment-mixed{background:#fef9c3;color:#854d0e}.badge--voice{background:#ede9fe;color:#6d28d9;border-color:transparent}.badge--chat{background:#dbeafe;color:#1d4ed8;border-color:transparent}.badge--agent,.badge--status-active,.badge--status-completed{background:#dcfce7;color:#15803d;border-color:transparent}.badge--status-failed,.badge--status-abandoned{background:var(--danger-soft);color:var(--danger);border-color:transparent}.badge--status-queued,.badge--status-initiating{background:#fef3c7;color:var(--warning);border-color:transparent}.badge--status-inactive{background:#f1f5f9;color:var(--text-muted)}.badge--note,.badge--artifact{background:var(--primary-soft);color:var(--primary);border-color:transparent}.swatch{display:inline-block;width:18px;height:18px;border-radius:4px;border:1px 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h2{font-size:16px}.modal__close{background:none;border:none;font-size:24px;line-height:1;cursor:pointer;color:var(--text-muted)}.modal__body{padding:18px}.code-block{background:#0f172a;color:#e2e8f0;padding:14px;border-radius:var(--radius-sm);font-family:var(--mono);font-size:12px;overflow-x:auto;white-space:pre}.snippet-block{display:flex;flex-direction:column;gap:12px}.timeline{list-style:none;margin:0;padding:0;display:flex;flex-direction:column;gap:12px}.timeline__item{border-left:3px solid var(--border-strong);padding:4px 0 4px 14px}.timeline__item--msg-customer{border-left-color:var(--primary)}.timeline__item--msg-agent{border-left-color:var(--success)}.timeline__item--note{border-left-color:var(--warning)}.timeline__item--artifact{border-left-color:var(--text-subtle)}.timeline__meta{display:flex;justify-content:space-between;align-items:center;gap:10px;font-size:12px;margin-bottom:2px}.timeline__author{font-weight:600}.timeline__time{color:var(--text-subtle)}.timeline__body{white-space:pre-wrap;word-break:break-word}.note-editor{display:flex;flex-direction:column;gap:8px}.note-editor__actions{display:flex;justify-content:flex-end}.disposition-form{display:flex;flex-direction:column;gap:12px}.seller-card{background:var(--surface);border:1px solid var(--border);border-radius:var(--radius);padding:18px;box-shadow:var(--shadow)}.seller-card__header{display:flex;align-items:center;gap:8px;flex-wrap:wrap;margin-bottom:12px}.seller-card__header 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.muted{font-size:12px}.ccp-host{width:100%;height:480px}.ccp-host iframe{width:100%;height:100%;border:none}.ccp-placeholder{padding:40px 24px;text-align:center;color:var(--text-muted)}.ccp-placeholder__icon{font-size:36px;margin-bottom:8px}.ccp-placeholder code{background:var(--surface-2)}.conversation-panel{display:flex;flex-direction:column;gap:16px}.conversation-panel--compact .card{padding:14px}